BTS Changi mobile app privacy policy

1. INTRODUCTION AND TERMS OF USE

This Application is part of the Baggage Tag Scanner (“BTS”) by the Changi Airport Group (Singapore) Pte. Ltd. (“CAG” or “we”) and it enables users to scan the baggage tag to obtain the Race Track data extracted from the RT allocation sheet within the Singapore Changi Airport (“Services”).  By downloading, browsing, accessing or using this Application, you agree to be bound by these terms and conditions (the “Terms” or this “Agreement”).

If you disagree with any of these Terms, you must immediately discontinue your access to the Application and your use of the Services. If you are an appointed term contractor or subcontractor of CAG, these Terms will be read together with any contract between you and CAG and we may use any information or data we collect and the content you upload to the Application to monitor your performance and compliance with that contract.

2. DEFINITIONS

In these Terms, the following capitalized terms shall have the following meanings, except where the context otherwise requires:

Account means an account created for a User on the Application.
Application means the BTS application as may be accessible on a web portal by desktop workstation or laptop, or as a mobile application on a mobile device.
Users means users of the Application and includes the reference to “User” and “you”.

3. GENERAL ISSUES ABOUT THE APPLICATION AND THE SERVICES

3.1 Location: The Application and the Services are intended solely for use by registered users.  CAG makes no representation that the Application is accessible or otherwise suitable for use beyond the scope of the Services. Notwithstanding the above, if you access the Application from locations outside Singapore, you do so on your own initiative and are responsible for the consequences of such usage and for compliance with all applicable laws.
3.2 Scope: The Application and the Services are to be used for business or commercial purposes only.
3.3 Prevention of use: CAG reserves the right to prevent users from using the Application and the Services (or any part of them).
3.4 Equipment and Networks: 3.4 The provision of the Services and the Application does not include the provision of a desktop computer, laptop, mobile telephone or handheld device or other necessary equipment to access the Application or the Services. To use the Application or Services, you will require Internet connectivity and appropriate telecommunication links. You acknowledge that the terms of agreement with your respective internet service/mobile network provider ('Network Provider') will continue to apply when using the Application. As a result, you may be charged by the Network Provider for access to network connection services for the duration of the connection while accessing the Application or any such third-party charges as may arise. You accept responsibility for any such charges that arise.
3.5 Permission to use Application: If you are not the owner of the mobile phone or handheld device or client workstation being used to access the Application, you undertake to have obtained the owner’s permission to use the Application. You will be responsible for complying with the Terms, irrespective of whether you are or not the owner of the mobile phone or handheld device or client workstation.
3.6 License to Use Material: You represent that you are the owner of the text, images, and/or photographs you upload on the Application (the “Material”) or have proper authorization from the owner of the Material to use, reproduce and distribute it. By uploading the Material on the Application, you hereby grant CAG a worldwide, perpetual, irrevocable, royalty-free, non-exclusive license to use the Material for the purposes of baggage tag scanning, and any other purposes that CAG may deem fit. 

4. PUSH NOTIFICATIONS

It is your responsibility to configure your device to receive push notifications on the Application from CAG’s Baggage Tag Scanner (BTS) whenever you are required to perform the manual scanning of the baggage at the manual sorting area. CAG disclaims all liability or claims arising from incorrect RT data if you did not import/ update the RT data prompted via the push notification.

5. YOUR OBLIGATIONS

5.1 Account control: You shall be responsible for ensuring that only authorized personnel have access to the Application. This includes but is not limited to ensuring that the password of the account is changed to exclude Users who no longer represent and act for your company or have left your company’s employment (particularly when one of your Users has a shared login account with other Users). It is your duty to notify the CAG BTS customer service team as soon as practicable in writing if any User account is required to be terminated for any of the above reasons, or when unauthorized access or suspected compromise is made to the Account, or otherwise.
5.2 Content on the Application and Service: It is your responsibility to ensure that all information you input, upload or share on the Application enables you to perform the job at manual sorting area.
Prohibitions in relation to the usage of Services or Application: You undertake not to do, or permit anyone else to use the Services or Application to do, the following:-
(a) send or receive any material which is harassing, false, inappropriate, offensive, of an indecent or obscene character, defamatory of any person, inaccurate, misleading, or fraudulent, in contempt of court or in breach of confidence, copyright, rights of personality, publicity or privacy or any other third-party rights;
(b) send or receive any material for which you have not obtained all necessary licenses and/or approvals (from us or third parties); or which constitutes or encourages conduct that would be considered a criminal offense, give rise to civil liability, or otherwise, be contrary to the laws of or infringe the rights of any third party in any country in the world;
(c) send or receive any material which is harmful or may introduce any security vulnerabilities to harm the Application and/or the Services (including computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data, or other malicious software or code, malware, defects, or harmful data);
(d) use any device, software, exploits or routine including but not limited to any worms, viruses, Trojan horses, malware, malicious code, time bombs, robots, data-mining or data scraping tools, or cancel bots intended to (i) damage or interfere with the proper operation of the Application and/or the Services, or (ii) intercept or expropriate any content or personal data.
(e) to intercept or attempt to intercept any communications transmitted by way of a telecommunications system;
(f) use the Application and/or Services for a purpose other than baggage tag scanning in the Singapore Changi Airport;
(g) use the Application and/or Services in any way other than in conformance with accepted Internet practices and practices of any connected networks;
(h) use the Application and/or Services in any way which is calculated to incite hatred against any ethnic, religious or other minority or is otherwise calculated to adversely affect any individual, group, or entity;
(i) use the Application and/or Services in such a way as to, or commit any act that would or does, impose an unreasonable or disproportionately large load on our infrastructure;
(j) attempt to circumvent our security or network including to access data not intended for you, log into a server or account you are not expressly authorized to access, or probe the security of other networks (such as running a port scan);
(k) execute any form of network monitoring which will intercept data not intended for you;
(l) use the Application and/or Services for any fraudulent purpose or enter into fraudulent interactions or transactions with us (including interacting or transacting purportedly on behalf of a third party where you have no authority to bind that third party or you are pretending to be a third party);
(m) extract data from or hack into the Application;
(n) use the Services or Application in breach of these Terms;
(o) engage in any unlawful activity in connection with the use of the Application or the Services; or
(p) engage in any conduct which, in our sole opinion, restricts or inhibits any other customer from properly using or enjoying the Application or Services.
5.5 Applicable laws and regulations: You shall comply with all applicable laws in your use of this Application. You shall also comply with all such rules, regulations, bye-laws, codes, and directions as maybe imposed on you by CAG and/or other government agencies from time to time for the management and administration of Singapore Changi Airport, and ensure that all your employees, agents and contractors observe and comply with the same. These include any Conditions of Use for the Singapore Changi Airport and the Infrastructure Protection Act 2017.

6. SUSPENSION AND TERMINATION

6.1 CAG may suspend or terminate your use of the Services and/or the Application at any time with or without notice in the following situations:
(a) You use (or permit anyone to use) the Services and/or Application in contravention of any of these Terms; and
(b) CAG has reasonable grounds to believe that you have or are likely to use (or permit anyone to use) the Services and/or Application in contravention of any of these Terms.
6.1 If CAG suspends or terminates your use of the Services and/or Application, we may refuse to restore the Services or Application for your use or allow your registration of a new Account under the Application.
6.2 For the avoidance of doubt, the suspension or termination of your use of the Services and/or Application shall not require CAG to compensate you in any way and CAG shall not be liable to you for any damages, losses, costs, and expenses incurred by you in the event of such suspension or termination.
6.4 Users shall fully co-operate with any law enforcement authorities or court order requesting or directing the User to disclose the identity or locate anyone in breach of these Terms.
6.5 CAG’s rights under this Clause 6 shall not prejudice any other right or remedy we may have against you in respect of any breach by you of the Terms prior to the suspension or termination of your use of the Services and/or Application.

7. DISCLAIMER AND EXCLUSION OF LIABILITY

7.1 CAG reserves the right to withdraw any information or Services from the Application at any time.
7.2 CAG reserves the right to block access to and/or to edit or remove any Material which in our reasonable opinion may give rise to a breach of these Terms.
7.3 The Application, the Services, and the information on the Application and use of all related facilities are provided on an 'as is, as available' basis without any warranties whether express or implied.
7.4 Your access to the Application and/or the Services may be occasionally restricted to allow for repairs, maintenance, or the introduction of new facilities or services. CAG will attempt to restore such access within a reasonable time.
7.5 To the fullest extent permitted by applicable law, we disclaim all representations and warranties relating to the Application and its contents, including in relation to any inaccuracies or omissions in the Application, warranties of merchantability, quality, fitness for a particular purpose, accuracy, availability, non-infringement, or implied warranties from the course of dealing or usage of trade.
7.6 The Application and/or the Services may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications including the device used by you. We do not warrant that the Application will always be accessible, uninterrupted, timely, secure, error-free, or free from computer virus, malware, malicious code, or other invasive or damaging code or that The application will not be affected by any acts of God or other Force Majeure events beyond tour reasonable control, including an inability to obtain or shortage of necessary materials for rectification of hardware, lack of telecommunications equipment, and failure of information technology or telecommunications equipment or facilities.
7.7 While we may use reasonable efforts to include accurate and up-to-date information on the Application, we make no warranties or representations as to its accuracy, timeliness, or completeness.
7.8 We shall not be liable for any acts or omissions of any third parties howsoever caused, and for any direct, indirect, incidental, special, consequential, punitive damages, or other damages or losses of any type (including loss of profits, business opportunity, data, revenue, use or any other economic advantage), howsoever caused, resulting from or in connection with the Application and the Services, your access to, use of, or inability to use the Application and the Services, or any delays, inaccuracies in the information or in its transmission.
7.9 The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer that cannot be excluded or limited are affected.
7.10 Notwithstanding our efforts to ensure that our system is secure, you acknowledge that all electronic data transfers are potentially susceptible to interception by others. We cannot, and do not, warrant that data transfers pursuant to the Application, or electronic mail transmitted to and from us, will not be monitored or read by others.

8. SUPPORT

If you notice any error, fault, or omission in the Application and/or the Services, or if you wish to contact CAG for any other reason, please contact our customer service team.

9. INDEMNITY

You agree to indemnify and keep CAG indemnified from and against all claims, demands, chooses in action, judgments, suits, proceedings, liabilities, costs, expenses, damages, and losses (including but not limited to any direct, indirect, or consequential losses, loss of profit, loss of reputation and all interest, penalties, administrative fines imposed upon CAG by the Civil Aviation Authority of Singapore, its successors or any Government Agency, legal costs (calculated on a full indemnity basis and including solicitor and client costs) and all other professional costs and expenses) suffered or incurred by CAG arising out of or in connection with (a) your use or misuse of the Application and/or the Services; (b) the use or misuse of the Application and/or the Services by any other party using your user ID, verification PIN and/or any identifier number allocated by CAG and (c) any violation or breach of the Terms or any applicable laws by you.

10. INTELLECTUAL PROPERTY RIGHTS

10.1 All editorial content, information, photographs, illustrations, artwork, and other graphic materials, and names, logos and trademarks on the Application are protected by intellectual property laws and belong to us and/or our licensors. These works, logos, graphics, sounds or images may not be copied, reproduced, retransmitted, distributed, disseminated, sold, published, broadcasted or circulated whether in whole or in part, unless expressly permitted by us and/or our licensors. The Terms do not convey to you any intellectual property rights in or related to the Services or the Application.
10.2 Nothing contained on the Application or in the Terms should be construed as granting by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the Application without our written permission. Misuse of any trademarks or any other content displayed on the Application is prohibited.
10.3 For the avoidance of doubt, the reference to the Application in Clause 10 includes its respective components, processes and design in its entirety.

11. AMENDMENTS

11.1 CAG reserves the right to amend these Terms or its policies relating to the use of the Services from time to time without notice. Such amendments shall be effective upon the release of an updated version of the Application together with an amended version of these Terms. You agree that it shall be your responsibility to check for updates of the Application and the Terms regularly, and the continued use of the Services after any such amendments, whether reviewed by you or not, shall constitute your acceptance of the same.
11.2 We may periodically make changes to the contents of the Application, at any time and without notice. We assume no liability or responsibility for any errors or omissions in the content of the Application.

12. APPLICABLE LAW AND JURISDICTION

12.1 This Agreement shall be governed by and construed in accordance with the laws of the Republic of Singapore.
12.2 Any dispute, claim, disagreement, or difference between you and CAG arising out of or in connection with the Agreement, including any question regarding the existence or validity or termination thereof, shall be submitted to the exclusive jurisdiction of the courts of the Republic of Singapore.

13. PERSONAL DATA AND PRIVACY

You agree that no personal data will be exchanged in the course of this Agreement. You shall not upload any Materials that contain personal data to the Application. In the event any personal data is exchanged, you agree and undertake that you shall not by any act or omission cause CAG to be in breach of the Personal Data Protection Act 2012 (Cap 26) or any other applicable data privacy law or regulation.

14. CONFIDENTIALITY

14.1 In the course of using this Application, we may disclose to each other information relating to the Services or Singapore Changi Airport that we may designate or mark confidential, or, that, given the nature of the information or the circumstances surrounding its disclosure reasonably should be considered confidential (“Confidential Information”). The Confidential Information includes without limitation all the Material that you upload to this Application, and all the content that is accessible to you from using this Application.
14.2 You shall:
(a) ensure that your employees, agents, and contractors (the “Authorised Recipients”) be made fully aware of the confidentiality obligations imposed under this Clause 14 and procure their written undertaking to comply with such obligations before they may access any Confidential Information (all breaches of the Authorised Recipients of this Clause 14 shall be deemed to be your breaches);
(b) only disclose Confidential Information to the Authorised Recipients on a need to know basis;
(c) use the Confidential Information only in accordance with this Agreement, and ensure that the Authorised Recipients do the same;
(d) keep and ensure that your Authorised Recipients keep the Confidential Information and all other matters arising from or in connection with this Agreement secret and confidential; and
(e) not publish or release, or allow or suffer the publication or release of, any news item, interview, article, publication, advertisement, prepared speech, or any other information or material pertaining to the Confidential Information or this Agreement, in any media without the prior written consent of CAG.
14.3 In the event you are compelled by law to disclose any of the Confidential Information, you will promptly notify CAG of this in writing and take such steps as CAG may reasonably require limiting the scope of such disclosure.
14.4 You shall establish and maintain adequate security measures to safeguard the Confidential Information from any unauthorized access or use, including password-protecting your computer workstation, mobile device, or other equipment accessing the Application.
14.5 Upon written request of CAG at any time or if The agreement is suspended or terminated, you shall:
(a) as soon as reasonably practicable, destroy or dispose of in a manner approved by CAG or return to CAG, all Confidential Information (as well as any copies) containing, reflecting, incorporating or based on the Confidential Information; and
(b) permanently delete or erase all the Confidential Information from your computer and/or communications systems and databases as well as all devices used by you and/or your Authorised Recipients, unless the retention of such Confidential Information is required by law or legal proceedings. This may include the deletion of the Application and all its contents, including any folders, stored or cached on the relevant Users’ computer workstation, mobile device, or other equipment. The Confidential Information retained will be subject to the confidentiality obligations imposed by Clause 14.
14.6 This Clause 14 is in addition to and does not derogate from any obligations set out in any other confidentiality agreement, non-disclosure agreement, or such other agreement that you and CAG may have entered into. In the event of any inconsistency between any such agreement and this Clause 14, the former shall prevail to the extent of the inconsistency. This Clause 14 shall survive the termination or expiry of this Agreement.

15. CONFIDENTIALITY

15.1 We may transfer this Agreement to someone else. We may assign or transfer our rights and obligations under these Terms to another organization without notifying you. Your acceptance of these Terms represent your consent to such an arrangement.
15.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.
15.3 Nobody else has any rights under this Agreement. A person who is not a party to these Terms shall have no right under the Contracts (Rights of Third Parties) Act or otherwise to enforce or enjoy any of these Terms.
15.4 If a court finds part of this Agreement illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them (or part of them) are unlawful, the remaining paragraphs or parts will remain in full force and effect.
15.5 Even if we delay in enforcing this Agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this Agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
15.6 Any notices will be deemed to have been received by us upon successful delivery (without failure notification) to the respective CAG email address. Any notices to you will be deemed to have been received by you upon successful delivery (without failure notification) to the email address you had provided to us, or if we contact you at the mobile number you provided or post it on the Application.